RETURNS + REFUNDS
Damaged Product
Did your order arrive damaged or leaking? We’re here to make it right for you! Please take a photo of the damaged product and send it to our Customer Service Team by emailing [email protected]. We will happily assist you in a resolution.
Did not like Fragrance?
That's perfectly understandable. Ordering fragrances online can be challenging. Please contact our Customer Service Team regarding your order by calling 1-877-473-3653 or emailing us at [email protected].
In-store Purchase
Did you purchase from one of our Independent Retailers? Our goal is to provide you with a high-performing home fragrance solution every time you make a purchase. For a return or refund, please contact the retailer you purchased the item from. If it w
How do I return my order?
You are welcome to return any unopened and unused items at your expense within 30 days from the ship date on your order. We ask that you include your name, order number and that all of the items are unused (in original packaging and unlit). Once the
My order is lost
We are very sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-877-473-3653 or email us at [email protected]. We are happy to investigate your missing order and issue a refund or a replacemen
Quality Issues
We’re here to improve your everyday with exceptional fragrance products, so please share your experience with us if your experience is less than satisfactory. If you email one of our Customer Service Team Members at [email protected], we will r
Non-returnable Items
At Greenleaf Gifts, we strive to bring you new fragrances on a consistent basis. As a result, we discontinue fragrances and products twice a year in May and December. If you are looking for a fragrance or product that you can't find, chances are it h