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Returns & Refunds

8 articles

Articles

Damaged Product

Did your order arrive damaged or leaking? We’re here to make it right for you! Please take a photo of the damaged product and send it to our Customer Service Team by emailing [email protected] We will happily assist you in a resolution.

Did not like Fragrance?

That's perfectly understandable. Ordering fragrances online can be challenging. Please contact our Customer Service Team regarding your order by calling 1-8473-3653 or emailing us at [email protected]

In-store Purchase

Did you purchase from one of our Independent Retailers? Our goal is to provide you with a high-performing home fragrance solution every time you make a purchase. For a return or refund, please contact the retailer you purchased the item from. If it w

Wrong items received

Did your receive the wrong items on your order? We are truly sorry for the inconvenience. If the items you received do not match the items you ordered, please give us a call at 1-877-473-3653 or click “Support” in the bottom right corner to let us kn

How do I return my order?

You are welcome to return any unopened and unused items at your expense within 30 days from the ship date on your order. We ask that you include your name, order number and that all of the items are unused (in original packaging and unlit). Once the

My order is lost

We are very sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-877-473-3653 or email us at [email protected] We are happy to investigate your missing order and issue a refund or a replacemen

Quality Issues

We’re here to improve your everyday with exceptional fragrance products, so please share your experience with us if your experience is less than satisfactory. If you email one of our Customer Service Team Members at [email protected], we will r

Non-returnable Items

At Greenleaf Gifts, we strive to bring you new fragrances on a consistent basis. As a result, we discontinue fragrances and products twice a year in May and December. If you are looking for a fragrance or product that you can't find, chances are it h