We’re here to improve your everyday with exceptional fragrance products, so please share your experience with us if your experience is less than satisfactory. If you click “Support” in the bottom right corner of our website, one of our Customer Service Team Members will respond within 24-48 hours. If you can provide an image of the issue with the product and of the bottom label of the item, we will be able to share that information with our Quality Control Team so that they can research possible explanations for poor performance. As a thank-you for this communication, we will provide you a refund for the item or a replacement.